For ages 21+

thy tk11's commitment to responsible gaming

Entertainment is at its best when it stays in control. thy tk11 believes every player's experience should be safe, informed, and enjoyable. On this page we explain how you can set your own limits, seek help, and keep gaming from becoming a problem.

21+ age requirement is mandatory Self-exclusion available 24/7 support

21+

Our responsible gaming commitment

Gaming should be part of entertainment, not a burden on your life

Strictly prohibited for those under 21

All casino games and sports betting on thy tk11 are for players aged 21 and above only. Age is verified at registration and identity documents may be requested in any case of doubt. To protect yourself and your family, please do not allow children or teenagers to access this platform. Under our Terms and Conditions, any account belonging to a minor will be closed immediately.

Entertainment vs. problem

What does responsible gaming mean?

Online betting and casino games are healthy entertainment only when you consciously manage your own time and money. Responsible gaming does not mean you have to stop playing — it means you know how much you will play, when to stop, and where to get help.

Before you start playing on thy tk11, answer a few honest questions: Are you staying within a set budget? Do you feel the urge to bet more to recover money you have lost? Are you neglecting family or work to play? Honest answers to these questions will help you understand where your gaming habits are heading.

thy tk11 believes an informed player has the best experience. That is why we have set out various self-control tools and support options on this page, so you always stay in control. You can find more answers about responsible gaming in our FAQ section.

Signs of healthy betting habits

Treating gaming purely as entertainment, not a source of income
Not stressing over money that has been lost
Continuing to spend time with family and friends
Never betting beyond your budget
Sticking to time limits and taking breaks
Planning in advance how you will limit losses

Stay protected

Self-control tools and limit setting

thy tk11 provides several features to help you manage your gaming habits. Use these tools and play within your limits.

Deposit limit

Set a maximum amount you will deposit per day, per week, or per month. Once set, any reduction to the limit takes effect immediately.

Deposit control

Loss limit

Set a maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed for that period.

Loss control

Session time limit

Set how long you will play in a single session. When the time is up, you will receive a warning and the session will end automatically.

Time management

Time out

Take a temporary break of 7, 14, or 30 days. During this period you cannot log in to your account, but it will return to normal once the period ends.

Temporary break

Self-exclusion

If you feel your gaming habits are getting out of control, request that your account be closed for a set period or permanently. This is the strongest protection measure available.

Long-term break

Reality check

Receive a notification at set intervals reminding you how long you have been playing and how much you have won or lost.

Awareness notification

To activate any of the tools above, contact thy tk11's 24/7 live chat support or email [email protected]. Our support team is ready to help in both Bengali and English.

Stay alert

Warning signs of problem gambling

If you notice any of the signs below in yourself, pause and consider seeking help.

Continuing to play in an attempt to recover money you have lost
Betting beyond your budget by taking on debt or using savings
Hiding your gaming from family or people close to you
Feeling restless, irritable, or in a bad mood when you cannot play

Spending time gaming at the expense of work, study, or relationships
Repeatedly trying to stop playing but failing each time
Turning to gaming to relieve stress or low mood
Being unable to stop even after winning, always chasing a bigger win

Experiencing these signs is not a weakness — it is a signal that it is time to seek help. Taking action at the right time can bring the situation back under control.

Know yourself

Self-assessment questionnaire

Answer these questions honestly. If three or more answers are "yes", please speak with our support team.

You can learn more about our accountability and values on the thy tk11 About Us page.

Did you spend more than your set budget last month?

After a loss, did you bet more to try to recover what you lost?

Has gaming caused arguments with family or friends?

Have you avoided work or family responsibilities in order to play?

Have you kept the amount you play hidden from friends or family?

When you cannot play, do you feel like you are missing something or feel uneasy?

Once you sit down to play, do you find it hard to stop before the time you planned?

Get help

Where to find help

Asking for help instead of hiding a problem is the most courageous step you can take. Reach out through any of the options below.

thy tk11 live chat

Contact our 24/7 live chat support team. Get confidential help in both Bengali and English — from self-exclusion to setting limits and everything in between.

Email support

Email us confidentially at [email protected] — our team will get back to you as soon as possible and help you take the necessary steps.

Family and trusted people

Tell a close family member or a trusted friend. Support from someone you know can often bring about the most effective change. Keeping it hidden makes the problem worse; sharing it helps.

Professional counselling

If you feel the problem has become serious, seek advice from a professional psychologist or addiction specialist. Hospitals and mental health service providers in Bangladesh offer specialist support for gambling addiction. There is nothing shameful about this — recognising a problem and asking for help is the wise thing to do.

Self-help and awareness

Read about gambling addiction and review your own behaviour. Keep a gaming diary — write down how much time and money you spend each day. Sharing this information with a professional adviser will help them assist you more quickly. Your information is fully protected under our Privacy Policy.

Our commitment

thy tk11's accountability

Our commitment to responsible gaming is not just words — we actively keep these measures in place.

Age verification

Age is confirmed at registration and, where needed, by identity document.

Account security

Your information is protected through SSL encryption and secure payment methods.

24/7 support

Help in Bengali is available at any time via live chat and email.

Transparent information

Bonus terms, RTP, and limit details are published in plain language.

Practical Advice

Safe gaming tips

Before you play

Set a fixed budget for the week and do not deposit more than that
Set a time limit and use an alarm
Do not play when you are tired, feeling low, or have been drinking
Never think of gaming as a source of income

While you play

Take regular breaks and drink water
When your budget runs out, close the app rather than depositing more
Avoid long unbroken sessions — shift your attention to other activities
After a loss, keep a cool head and stop — do not place bets out of anger

Questions & Answers

Responsible Gaming FAQ

Answers to common questions about responsible gaming are provided below.

Self-exclusion means you voluntarily request to block access to your thy tk11 account for a set period or permanently. During this time, placing bets or making deposits will not be possible. To activate self-exclusion, contact our 24/7 live chat support or email us at [email protected].

No. To open an account at thy tk11, you must be 21 years of age or older. You must declare your age at registration, and a national ID or other identity document may be requested in any case of doubt. Any account found to belong to a minor will be closed immediately.

Lowering a limit takes effect immediately. However, increasing a limit is subject to a delay (cooling-off period) to prevent impulsive decisions that could lead to higher spending. Contact live chat for more details.

A family member cannot close the account directly, as the account holder's privacy must be protected. However, encourage the person concerned to contact us directly. If you share your concern with us at [email protected], we will take the necessary steps.

While self-exclusion is active, new bets and deposits are blocked, but withdrawing funds already in the account is generally available. Contact us via live chat or email for details and guidance on your specific situation.

Professional advice on gambling addiction is available at government and private hospitals and mental health centres in Bangladesh. Contact the psychiatry department of your nearest hospital or consult a doctor you know. The thy tk11 support team can also help point you in the right direction.