FAQ
thy tk11's Complete FAQ — answers to all questions from deposits to betting
Problems with depositing? How long does a withdrawal take? Why is KYC needed? Does live casino work on mobile? On this page you will find detailed answers to common questions from every section of thy tk11, all in one place. The questions below have been selected from those most frequently asked by Bangladeshi players.
Deposits and Withdrawals
Live Dealer
KYC Verification
Cricket Betting
24/7 Support
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Deposit
Deposit Questions
After depositing via bKash, Nagad, Rocket or Upay at thy tk11, your balance is usually updated within a few minutes. However, due to mobile network or payment gateway load, it may occasionally take up to 5–15 minutes. If the deposit has not appeared within that time, contact 24/7 live chat with your transaction reference number — the team will verify and resolve it quickly.
thy tk11 does not charge any deposit fees of its own. However, bKash, Nagad, Rocket or Upay may have their own service charges, which are shown in your mobile wallet app at the time of the transaction. It is a good idea to check the charge details in your payment app before depositing. Third-party charges are outside thy tk11's control.
The minimum deposit at thy tk11 is ৳300 — and this limit is the same across all payment methods (bKash, Nagad, Rocket, Upay). Whether you want to play thy tk11 slot games or live table games at thy tk11 Casino, you can get started with just ৳300. There is also an opportunity to receive a 100% bonus on your first deposit.
To deposit via Nagad at thy tk11, first log in to your account, then go to the deposit section and select Nagad. Send money to the designated number via Nagad and include the provided reference code in the message. Once the transaction is complete, your balance will be updated automatically. If you face any issue, take a screenshot of the transaction and report it via live chat.
If your deposit shows as "pending", wait 15 minutes first — in most cases it settles automatically. If it is still pending after that, take the transaction ID or reference number from your payment app and contact thy tk11's 24/7 live chat. The support team will verify the transaction using the reference number and resolve it promptly.
Live Casino
Live Dealer Games
A roulette wheel has numbered slots from 0 to 36. The dealer releases a ball, and the player who has bet on the slot where the ball lands wins. You can place bets in various ways — on a specific number, colour (red/black), or odd/even. Evolution and Pragmatic Play Live roulette tables are available in thy tk11's live casino section, managed by real dealers in real time.
Yes, real people work as dealers in live dealer games. A high-definition video stream is broadcast live from a studio or a real casino. You can place bets at that table from home via the internet. The dealer handles cards or dice in person, and results are calculated by software. thy tk11 has live tables from multiple providers including Evolution, Ezugi and SA Gaming.
thy tk11's live table games offer tables with a range of limits — there are low-limit tables for players on a smaller budget as well as high-limit VIP tables for high rollers. The minimum and maximum bet amounts are clearly displayed next to each table in the game lobby, so you can choose the right table for your budget before joining.
In baccarat, the side — "Player" or "Banker" — whose point total is closest to 9 wins. You can bet on either side or on a "Tie". In card point counting, 10s and face cards are worth zero; all other cards are worth their face value. At thy tk11's live baccarat tables, a dealer manages the entire process in real time, and the result history is also shown on screen.
Yes, thy tk11's live casino is fully mobile-friendly. On both Android and iOS devices, you can play live dealer games through a browser or the app. A stable internet connection (4G or Wi-Fi) is recommended for a good experience. To learn more about the thy tk11 App, visit the thy tk11 app page.
Identity Verification
Identity Verification (KYC)
thy tk11 uses SSL encryption and strict data security practices to keep your personal information and KYC documents safe. This information is used only for identity verification purposes and is not shared with third parties. You can find details on how your information is handled on the Privacy Policy page.
Identity verification (KYC) is essential for account security. It confirms that the account is being used by its genuine owner and that no one is using it fraudulently. Age verification is also carried out to ensure that no one under 21 can open an account. thy tk11 follows this process to protect all users.
thy tk11 may request verification before your first withdrawal or when large transactions are made on the account. In some cases, you may be asked to submit documents shortly after registration. To complete the process quickly, keep the required documents ready in advance so there is no delay at the time of withdrawal.
For identity verification at thy tk11, a Bangladesh National ID (NID), passport, or driving licence is accepted. A utility bill or bank statement may be requested for address verification. Photos or scanned copies submitted must be clear and readable. More details are available on the Terms and Conditions page.
If your verification is rejected, first read the reason for rejection carefully — it is usually because the image is unclear or details do not match. Resubmit with a clear photo taken in good lighting. If the issue is not resolved, contact thy tk11's 24/7 live chat or email — the support team is ready to help in Bengali.
Withdraw
How to Withdraw Money
If you receive thy tk11's welcome bonus, the bonus amount must be wagered 25 times. For example, if you deposit ৳1,000 and receive ৳1,000 as a bonus, your total balance will be ৳2,000 and after wagering ৳1,000 × 25 = ৳25,000, winnings from the bonus can be withdrawn. Wagering requirements may differ for weekly or other bonuses — read the terms carefully before claiming a bonus.
The minimum withdrawal limit at thy tk11 is ৳500. This limit is the same across all methods — bKash, Nagad, Rocket, and Upay. To withdraw, log in to your account and go to the cashout section, then select the amount and payment method. The process is straightforward, and identity verification must be completed before a payment can be made.
Withdrawals from thy tk11 via bKash, Nagad, Rocket, or Upay are generally processed within 30 minutes to 3 hours. It may take a little longer depending on the transaction amount or temporary high traffic. If more than 3 hours have passed, contact live chat with your withdrawal ID to check the status.
Yes, thy tk11's payment system runs 24 hours a day, 7 days a week. Withdrawal requests are processed on nights and Fridays and Saturdays too. Processing may take a little longer on special holidays, but generally stays within the usual timeframe. 24/7 live chat support is available at any time to check your withdrawal status.
If a withdrawal request is still "pending", it may be possible to cancel it in some cases before processing has begun. Contact thy tk11's live chat as soon as possible and provide your withdrawal ID. However, once processing has started, cancellation is generally not possible. In future, it is best to confirm the correct details and payment method before submitting a request.
Sports
Cricket and Sports Betting
Yes, at thy tk11 you can bet on various cricket tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. Match schedules and betting markets are available in the Cricket Betting section. You can view and track all sports events from a single page. Betting is available only for those aged 21 and above.
Decimal odds represent your total return including your original stake. Example: Team A has odds of 1.80 and Team B has odds of 2.00. If you bet ৳1,000 on Team B and Team B wins, you receive ৳2,000 back (৳1,000 profit). If Team A wins, you lose the full ৳1,000. The higher the odds, the less likely the outcome is considered to be — which is why the potential profit is also higher.
If a match is abandoned or has no result due to rain or other reasons, thy tk11 generally refunds the stake on affected bets. If one market in a multi-bet is cancelled, its odds count as 1.00 and the remaining markets continue. Details of the specific settlement policy can be found on the Terms and Conditions page.
The most popular cricket markets at thy tk11 are: Match Winner (who will win), Top Batsman (who will score the most runs), Top Bowler (who will take the most wickets), Over of First Wicket, Total Runs (over or under a set run total), and Man of the Match. These markets see the highest activity in T20 format.
Yes, thy tk11 offers in-play or live betting. Odds change in real time during a match and you can place bets instantly — for example, when the next wicket will fall or how many runs will be scored in the next over. Live betting requires quicker decisions. The full list of events is available on the Sports Events page.
Need Help?
For more questions, contact us directly
If you cannot find an answer on this FAQ page, thy tk11's support team is always available to help. Support is available in both Bengali and English.
For questions about responsible gaming, visit the Responsible Gaming page.