thy tk11 Privacy Policy

Introduction and Scope

This Privacy Policy applies to all users of the thy tk11 platform. When you register on thy tk11, use our services, or contact us, the terms of this policy apply to you.

thy tk11 provides a secure and trustworthy online entertainment service to users in Bangladesh. We believe that transparency about data and protecting user rights are the foundation of a responsible platform.

This document should be read together with thy tk11's Terms and Conditions. Together, both documents form the complete legal framework for using our platform. If you disagree with any part of this policy, please contact our support team before using our services.

This policy may be updated from time to time. Users will be properly notified before any changes take effect.

What Information We Collect

thy tk11 collects only the information necessary to provide its services. The scope of our data collection is described in detail below.

2.1 Registration Information

The following information is collected from you when you create an account:

• Full name and date of birth
• Valid email address
• Mobile number (Bangladeshi)
• Preferred currency and language settings

2.2 Identity Verification Information

We may require identity verification for financial transactions and account security. In such cases, national ID card or passport details may be collected.

2.3 Financial Transaction Information

Records of transactions made through bKash, Nagad, Rocket, or Upay during deposits and withdrawals are stored. Full mobile banking account numbers are never stored.

2.4 Technical Information

Information automatically collected from your device and browser:

• IP address and geographic location (country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Session duration and page visit patterns
• Cookies and similar tracking technologies

2.5 Communication Information

Records of conversations with our support team via live chat or email are stored. These are used to improve service quality and resolve disputes.

Purpose of Using Your Information

Collected information is used only for defined and legitimate purposes. thy tk11 never uses your information for unnecessary or unauthorised purposes.

3.1 Account Management

Your information is used to create, maintain, and secure your account. Your registered mobile number is used for login verification, password recovery, and sending OTPs.

3.2 Financial Services Processing

Financial information is used to process deposits and withdrawals, detect suspicious transactions, and prevent money laundering. This is done to protect your account.

3.3 Service Improvement

thy tk11 continuously improves its platform by analysing user experience. Usage patterns help us understand which games or features are used most.

3.4 Communication and Notifications

Your email and mobile number are used to send notifications about new promotions, platform changes, and security alerts. You may request to stop receiving these notifications at any time.

3.5 Meeting Legal Obligations

Information may be retained and disclosed as required under applicable law. In such cases, instructions from the relevant court or authority are followed.

Data Security Measures

thy tk11 has adopted industry-standard technical and organisational measures to protect user data.

4.1 Encryption

All data transfers are encrypted using SSL (Secure Socket Layer) technology. Stored sensitive data is also protected with strong encryption.

4.2 Access Controls

Only authorised staff can access your data, and only for necessary purposes. All access is logged and regularly audited.

4.3 Security Monitoring

Our security team monitors the platform 24 hours a day. Any unusual activity detected is acted on immediately, and users are notified if necessary.

4.4 Response to Data Breaches

If a data breach occurs, thy tk11 will notify affected users as quickly as possible. Necessary technical and administrative steps will be taken to minimise harm and prevent recurrence.

Sharing Data with Third Parties

thy tk11 does not sell your personal information or share it with third parties for commercial purposes. However, limited information may need to be shared in specific circumstances.

5.1 Service Provider Partners

We work with trusted technology partners for payment processing, technology infrastructure, and fraud prevention. These partners are required to comply with thy tk11's privacy standards.

5.2 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or other legal obligations. In such cases, we provide only the information legally required.

5.3 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. Even in such cases, the protections of the existing privacy policy will be maintained.

Cookies and Tracking Technologies

thy tk11 uses cookies to operate the platform effectively. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. Maintaining login sessions, verifying security tokens, and saving language preferences fall under this category.

6.2 Analytics Cookies

We collect anonymous statistics to analyse platform usage. This information does not identify individual users and is used only to understand overall usage trends.

6.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

Data Retention Period

thy tk11 does not retain user data indefinitely. Retention periods are determined based on the type of data and legal requirements.

• Data for active accounts is retained for as long as the account remains open.
• Records of financial transactions are retained for a defined period after account closure, as required by law.
• Customer support communication records are kept for a limited time for review and quality improvement purposes.
• Marketing preference data can be deleted at any time upon your request.

User Rights and Controls

thy tk11 is committed to giving users full control over their own data.

8.1 Right to Access Your Data

You may request details of the information thy tk11 holds about you at any time. We are obliged to respond to such requests within a reasonable time.

8.2 Right to Correct Your Data

If any of your information is incorrect, you may request a correction. Some information can be updated directly through account settings, while other changes require assistance from the support team.

8.3 Right to Delete Your Data

You may request deletion of certain data after your account is closed. However, some data may need to be retained for a defined period due to legal obligations.

8.4 Withdrawing Marketing Consent

If you no longer wish to receive promotional emails or notifications, you may opt out at any time. This choice will not affect essential communications related to your account.

To learn about your rights regarding responsible gaming and how to protect yourself, read our Responsible Gaming page, which covers account limits and voluntary break options in detail.

Protection of Minors' Data

thy tk11 is a platform for users aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is carried out at registration. If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account on thy tk11, please notify our support team immediately.

International Data Transfers

thy tk11's servers and infrastructure may be located in various countries. Even if your data is processed or stored outside Bangladesh, all protections under this privacy policy will continue to apply.

For international data transfers, we ensure the necessary contractual arrangements and technical safeguards so that your data is protected to the same standard everywhere.

Policy Changes and Updates

thy tk11 reserves the right to change or amend this privacy policy at any time. Changes will be clearly published on the platform before they take effect.

For significant changes, a notification will be sent to your registered email address. Continued use of the platform after changes are made will be taken as acceptance of the revised policy.

The latest version will always be available on this page. Previous versions may be obtained through the support team upon request.

To learn more about thy tk11 and how we operate, read our About Us page.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact thy tk11's support team. We provide assistance in Bengali and English 24/7.

For quick answers to common questions, visit our FAQ section, which covers frequently asked questions about accounts, payments, and bonuses.